Refund & Cancellation Policy
Last updated: 8 October 2026
At CertsEdu we prepare our exam study material with care, so that you can prepare well in the least possible time. This page explains when you can cancel an order, when you can claim a refund, and how to do it.
Our refund guarantee
If you use our material and do not pass the exam it was written for, we will either refund your purchase price (to your original payment method or your bank account) or send you another product of the same value free of charge, under the terms on this page.
Certification bodies can change their exam questions at any time and without notice. That timing is outside our control, and it is the reason this guarantee exists.
How to claim a refund
- Email sales@certsedu.com within 24 hours of receiving your exam result.
- Attach a scanned copy of your official exam transcript or score report as proof of the result.
- Include your order number and the email address you used to buy.
Once we have confirmed that your claim meets the terms below, we process the refund.
When a refund does not apply
- Late claims. Claims sent more than 24 hours after you receive your exam result.
- Older orders. Orders placed more than 40 days before the claim.
- Wrong purchase. Once a product has been downloaded or installed, we cannot accept a claim because the wrong exam was ordered. Please check the exam name and code carefully before you buy.
- Unlimited-access packages. 3-month, 6-month and 12-month unlimited-access packages are not covered.
- No proof of result. Claims sent without the official transcript or score report.
Deductions
A payment gateway fee of 2% and a processing fee of 5% of the amount you paid are deducted from every refund.
Order cancellation
Our products are digital and are delivered by download right after payment. An order can therefore be cancelled only before the files have been downloaded. If you placed an order by mistake, email sales@certsedu.com as soon as possible with your order number. Once the files have been downloaded, the order cannot be cancelled, and the refund terms above apply.
Technical problems
If a file does not open or the practice exam software does not run, email sales@certsedu.com and our team will help you get it working. Technical problems are fixed first; they are not by themselves a reason for a refund.
Contact
Send refund claims, cancellation requests and questions about this policy to sales@certsedu.com. We reply within 24 hours.